Frequently asked questions

Short answers to the questions we hear most about accounts, plans, devices and codes.

How do I redeem an activation code?

Open the app, go to the account or subscription screen, choose Redeem code, paste the code and confirm. Your plan upgrades immediately — no restart needed. Codes are obtained through external channels; there is no checkout on the website or in the app.

Which platforms are supported?

Windows, macOS, Android and iOS. One account works across all of them, and your plan and settings follow you between devices.

What are the free plan limits?

The free plan gives you 10 minutes of connection time per day on a single basic route, and asks you to watch a short ad before each session. Core encryption and our no-logs promise are included on every plan, free or paid. During the 7-day trial the time limit is lifted.

How many devices can I use?

Up to 5 devices on one account at the same time on the Pro plan. Sign in with the same email on each device to keep everything in sync.

I forgot my password — what now?

Accounts sign in by email verification code, so there is no fixed password to forget. Just request a fresh code at login and enter it to get back in.

Why is there no payment button on the site?

For risk and privacy reasons Pangolin never processes payments in the web or app. You get an activation code through an external channel and redeem it in the client — that keeps the payment flow entirely off our platform.