Privacy policy

Privacy protection is the baseline of this product, not a marketing line. Here is exactly what we do and don't collect, in plain language.

What we collect

We keep only the operational minimum needed to run your account and the service:

• Account email — used to sign in, deliver verification codes and tie your plan to you.
• Device identifier — an anonymous ID used to enforce the device limit and sync your plan across devices.
• Usage statistics — coarse figures such as connection time and data volume, used for billing limits and capacity planning.
• Optional diagnostics — when enabled in app settings, Pangolin may send connection, API, and tunnel error/performance events (event type, duration, app version, platform, and optional normalized device model) to troubleshoot reliability. App events may be associated with your account and device and are retained for up to 90 days. They exclude traffic destinations, browsing content, request/response bodies, credentials, and hardware-unique identifiers.

What we never collect

We do not log the content of your traffic, the sites or apps you reach, DNS queries, or any browsing history. There is no per-request connection log tied to what you do online. Because we never gather this data, there is nothing of that kind to disclose or lose.

How it is stored

The limited data above is stored on our own infrastructure, encrypted in transit, and retained only as long as it is needed to operate your account and the service. We do not sell your data.

Payments

Card, Apple Pay and Google Pay payments are processed by our payment partner Airwallex under its own privacy policy. Your card number and security code go directly to Airwallex and never touch our systems. We only receive what we need to activate your plan: the order number, amount, currency, payment status and a transaction reference.

Your choices

You can ask us to export or delete your account data at any time by emailing pangolin@yanmeiai.com from your account email. Deleting your account ends any active subscription.

Who we are

Pangolin is operated by Yanmei AI LLC, a Wyoming limited liability company in the United States. Contact: pangolin@yanmeiai.com.